You rely on your IT systems to keep your business moving but from time to time
the unexpected will happen. Our network and desktop support is there when you need it.
Our support rates start at £35 per hour
(excl. VAT) and include:
- Remote access support software
-
Using a secure web browser we can perform hardware and application diagnostics,
resolving issues quickly without the need to make a site visit and allowing us to
help clients regardless of their location.
- Tailored support plans
-
Ranging from a monthly
capped spend plan to ad-hoc support as and when you need us.
- Free IT health check
-
As a new support client you will receive a written report giving an overview of your system, and highlighting any weak points for concern.
- Service Level Agreement
-
We will set our standards, procedures and payment terms in an SLA for your ease of reference and understanding.
- Peace of mind
-
In the event of critical downtime all of our clients receive 1st line support within 4 hours.
Contact us
to find out more about our business support packages.
Support is logged and administered through
logIT
or to speak to one of the team with an IT support issue please call us on 01363 881 406.
Precise solutions, cutting through the jargon, straight to the point - Bow IT Solutions